Frequently asked questions (FAQs)

 

 

 

 

 

 

 

 

 

 

 

 

Shipments to Ireland (North & South) cost  €5.00, regardless of size, and is by a Courier Service. Orders over €100 (ireland) are free of charge.

Shipments to all other countries are €12.00 and are by standard post.

 

We use the services of Realex Payments as our Secure Payment Service Provider. All information when in transit via the internet is encrypted (128bit SSL) to ensure safety of your card information.  This prevents any unauthorised persons from gaining access to card information used on our website. Card information will not be stored on our website and you will have to re-enter this information each time you place an order.

 

All orders will be dispatched within 2 days

 

We accept returns and exchanges which fall within the ‘Cooling-Off Period’ of seven days. Please call our office +353 (0)1 4605055 to arrange and be advised of the returns procedure. All products must be returned in original despatched condition and unopened. Please note that postage costs will not be refunded.

 

If your order does not arrive within a few days of notification of dispatch, please email or phone us and we will provide you with proof of dispatch

 Always ensure that when signing for receipt of goods that you check to ensure they have not been damaged in transit. If there is any damage please make a note of the damage on the courier receipt sheet. Failure to do so may prejudice your rights to compensation. Then contact SPI immediately.

 

Matis offers a range suitable for each skin type and are categorised by the range in the online shop. However, If you would like to speak to a Matis Trained Therapist who is analyse your skin and prescribe suitable products, contact us and we will forward you details of your nearest Matis stockist.

 

 

 

Training fees are non-refundable but they are transferable to products or vouchers. A cancellation fee of €45 will automatically be deducted if notification of non-attendance is not received by SPI at least 3 working days prior to training date. All courses must be used within 6 months of start date

 

Yes all kits are available to hire, costs vary depending on the kit. Please advise when booking if you wish to hire a kit. All course participants need to use Star Nails and Cuccio products (depending on the course), so if you decide not to purchase a kit and don't have the products, it will be necessary to hire a kit for the course

 

All courses take place at the SPI training centre off the Naas Road. It is easily accessible from the M50 or can be accessed via the Red Luas Line, connecting with Main Regional Train Stations, Hueston and Connolly.
The 151, 56/a, 51b/c, 68, 69 and 18 Dublin bus routes also pass nearby.

 

Yes. SPI have worked with various funding bodies in the past. It is the responsible of the student to secure funding. Please contact our training co-ordinator for any assistance training@spi.ie

 

Spray Tan Training – 16 students

Nails – 12 students

 

No, you will work on yourself. If you are attending a Nail Training course then you MUST NOT wear sculptured nails. If you are attending the Spray Tan Training Course please ensure your skin is ready to be sprayed i.e. do not have any mosturiser or oil on the skin and wear loose clothing. You can bring a bikini if you wish.

 

As all the basics are learned in the initial course, the workshop course (1 day) is sufficient to learn a second system

 

 

 

SPI distribute premium brands and products nationwide to salons and spas. Our brands include Matis (skincare), Matispa (spa range), SunFX (spray on tan), Star Nails, Attitude & Cuccio Naturale (Nail Products), Wax and Beauty Furniture/Equipment.

Matis/SunFX/Cuccio Retail Products are available to purchase online on this site. Our nationwide distribution is through the professional beauty industry only and products/treatments are available in Salons and Spas nationwide. For an outlet near you please contact us info@spi.ie

 

Yes, our wide range of products and services means SPI is your one stop shop for all your beauty supplies, from skincare, nails, wax, tanning, equipment and furniture. Contact a member of our sales team for special opening order offers.

 

Yes, one of our main priorities is training. We offer training in Matis, Spray Tanning & Nails on a monthly basis. We also offer onsite training, retail training and regional refresher training to all our Matis customers. SPI also offer special student training through various colleges. We can tailor courses to your college requirements & offer you substantial savings. Contact us for further details. info@spi.ie

 

Please call us on (01) 4605055 or email us at info@spi.ie. We will be more than happy to deal with your requests.